Effective Date: February 2025
Company Name: Livity Livin Clothing
Email: info@livitylivinclothing.shop
Address: 5556 Broadview Rd Apt 3312, Parma, OH 44134, USA
Phone: +1 440-631-4438

1. Returns Eligibility

We want you to feel confident in every purchase. If you’re not completely satisfied with your order, you may request a return or exchange within 14 days of delivery, provided the item meets the following conditions:

  • Must be unused, unwashed, and in original packaging

  • Tags must be intact

  • Proof of purchase (order confirmation or receipt) is required

  • Clearance, sale, or personalized items are non-returnable

2. How to Initiate a Return

To begin a return, please contact us at info@livitylivinclothing.shop with the following information:

  • Order number

  • Item(s) to be returned

  • Reason for return

  • Photo of the item (if applicable)

Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the return is due to a product defect or fulfillment error.

3. Refund Processing

Once your return is received and inspected:

  • If approved, your refund will be processed to the original payment method within 7–10 business days

  • You will receive a confirmation email once your refund has been issued

  • Original shipping charges are non-refundable

4. Exchanges

If you need a different size, color, or item, we recommend placing a new order and initiating a return for the original product. This ensures faster fulfillment and better inventory availability.

5. Damaged or Incorrect Items

If you received an incorrect or defective product, please notify us within 3 days of delivery. Include your order number and clear photos of the issue. We will prioritize sending a replacement or issuing a full refund at no cost to you.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Double-check your bank account or credit card statement

  • Contact your bank or payment provider for processing times

  • If issues persist, reach out to us at info@livitylivinclothing.shop

7. Contact Us

For all refund or return-related questions, please contact:

📧 info@livitylivinclothing.shop
📞 +1 440-631-4438